Events and Customer Outreach Intern, Summer 2019 through Summer 2020
Events and Customer Outreach Intern, Summer 2019 through Summer 2020, full time summer and part time during the school year.
GENERAL PURPOSE: Sound Transit has an exciting year-long internship available! This is a great opportunity for currently enrolled undergraduate students who wants to observe and participate in real world application of their current field of study. This opportunity will allow the intern to gain valuable experience within the Events & Customer Outreach division under our Communications department, which handles agency special events, customer outreach initiatives, marketing campaigns, promotions and partnerships, media relations, social and digital media as well as graphic and video asset production.
The intern in this position will focus on all things events, from staffing booths and engaging with the public at festivals, employer transportation fairs, public open houses or service related street teams, to managing the collateral and database that supports customer outreach and events, to managing mascot appearances to maintaining the team’s master event calendar. Many projects and opportunities will arise from other teams within the department during the course of the internship and interns are encouraged to take on projects they have expertise in or would like to learn more about.
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
An undergraduate student entering their junior or senior year with the following:
- Familiarity with principles and practices of marketing, customer service and public relations.
- Interest in marketing/communications, public policy, transportation, land use and environmental issues.
- Experience with social media, computer applications and databases.
- Confidence in developing and delivering presentations, ideas and concepts orally and in writing.
- Strong interpersonal techniques in-person, by telephone and via e-mail and a consistent commitment and ability to work with diverse groups and individuals.
- Ability to adapt to changing environments and to work on multiple project teams and subjects simultaneously.
- Willingness to work night and weekend hours.
- Washington State Driver’s License.
- Assist Events & Customer Outreach by keeping a master calendar of events, helping pack materials and staffing the following types of appearances:
- Information booths at open houses, community festivals and transportation fairs
- Street teams at transit facilities
- Agency special events
- Schedule and support agency mascot, Zap Gridlock, for appearances.
- Keep inventory of division’s collateral and promotional items, including brochures, fact sheets, handouts, giveaways and supplies, and update as needed.
- Help with agency special event planning, including rider appreciation activities at transit facilities around the region.
- Interact with the general public at the variety of events Sound Transit attends and plans, providing customer service and rider information and operating outreach engagement tools (photo booths, I-pad surveys, prize wheel games, social media contests, etc.).
- Track division metrics by compiling data gathered during customer outreach activities, entering data into CRM (Customer Relationship Management) system and tracking ambassador staffing.
- Lend a hand to other Communications teams including social media, marketing and promotions, digital communications, media relations and video production.
- Other duties as assigned.
Applicants must be a current college student in good academic standing, enrolled in an accredited four year university Bachelor’s Degree program in marketing, communications, public affairs or similar studies.
Physical Demands / Work Environment:
- Work is performed in a standard office environment.
- Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery when visiting job sites during construction and when working in the field.
- The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.